General
Welcome to the Bio-Vega website (www.bio-vega.com). By using our website, you accept the following terms and conditions of use. If this is not your intention, please leave the site.
Command
The condition for registering an order is your prior identification by an active email address.
We undertake to inform you as soon as possible of the possible unavailability of a product visible on the site or ordered from the paper catalogue references. In the event of unavailability of the product, we undertake to inform you as soon as possible. We then undertake either to deliver the product to you or a product of equivalent or higher quality and price, or if you withdraw your order for this product, to refund you by any means and at the latest within 14 days of payment of the sums you have paid.
An order becomes binding after validation of its full payment and for the only mentions, in particular product description and quantities which appear there.
A confirmation of the order thus made, we will send you, as soon as possible and at the latest at the time of delivery, an e-mail confirming the mentions of the order, as well as a summary of the said order and contractual information on a durable support. These GTC indicate precisely the conditions and modalities of exercising the right of withdrawal, Our address and commercial guarantees. After validation of the order, no modification of the order can be taken into account. The customer must place a new order again if he wants additional items.
We can in no way be held responsible for the consequences of misuse of the products sold, nor for the consequences of use for a purpose other than that for which they are intended.
Prices
The prices indicated in euros are deemed to include all taxes, excluding shipping costs and contribution to the cost of processing the order, the amount of which will be specified on the order form before it is validated.
Delivery
Orders are shipped by La Poste rapide to France and the EU and Switzerland; 90% of our customers are delivered within 4 days. Shipping costs are a contribution to shipping costs.
The products are delivered to the delivery address you indicated when you placed the order.
The information you provide when identifying yourself or when placing an order is your responsibility: in the event of a lack of information or an error in the wording of your contact details, we cannot be held responsible for the impossibility of delivering the order. The same shall apply if the facts that made the breach or improper performance of the contract attributable to you or to the unforeseeable and insurmountable breach or improper performance of a third party to the contract, i. e. force majeure.
Shipping costs
Shipping costs are calculated according to the destination country and the weight of the package. They will be automatically added to the initial amount of your order. These shipping costs as well as the order must be paid to validate the order.
The products are composed of plants and natural substances free of any pesticides or chemical fertilizers. We have succeeded in offering you products that are completely free of excipients. Thus a 375mg capsule contains 375mg of the plants that constitute the active ingredient of the product. The products are composed, assembled and packaged in our facilities in Quebec to be shipped from our logistics centre to our customers around the world. However, it is your responsibility to inform yourself with the local authority in your country of any restrictions on the import and use of the products ordered.
We cannot be held responsible for the purchase of a product considered as a prescription drug in a given country.
We therefore recommend that you obtain prior information from the competent authorities in your country on any purchase restrictions or for the purchase of a product containing substances prohibited in a given country.
Payment
- by credit card. Cards issued by banks domiciled outside France must be international bank cards (Visa, Eurocard/Mastercard, exclusively).
- by Paypal, by entering your account ID.
- For customers wishing to pay by cheque, it is possible to print your order summary or an order form and send it to us with a cheque to the following address: Infinie Santé - 20 rue du Moulin Cliquot - 51500 Taissy. Only the collection of the price without reservation will be considered as definitive validation of the order and will trigger the shipment of the order within the specified delivery times.
Customer service
- Send a letter to : BIO-Vega - PO Box 99510 - Station Gouin Ouest - Montreal, QC, Canada, H4J 2R7
- Or send an email to : info@bio-vega.com
Personal data protection
BIO-Vega may collect personal information about you. Personal data collection is for the exclusive use of the Firm, to allow us to communicate with you, provide you with the services and information you request or provide you with information that may be of interest to you. Unless otherwise authorized by you, BIO-Vega will use personal information for these purposes only. If you do not wish to receive additional information, you can let us know by contacting us.
Intellectual property law
It is strictly forbidden to affix or direct to Our site any link, whatever the technique and the visualization on the screen and in particular when this score causes confusion between our site and the site of a third party in which it could thus appear without the consumer perceiving it. It is strictly forbidden to reproduce or represent all or part of the screen pages or information on our site on any other medium or for any use.