Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment.  Orders are shipped by the postal to France, the EU and Switzerland; 90% of the customer’s orders are received within 4 days.

Some customers prefer a delivery by Courier Service; they make the request by writing a comment to this effect accompanying their order. The shipping costs remain the same at 6.00 €, however the delivery delays are as follows (we have no control over the postal  nor the Courier delays).

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Your pack return

BIO-Vega offers a "complete satisfaction or your money back" guarantee if the products received are in poor condition or are not what you ordered:

You must notify us as soon as you receive your order using the claim form below, or by phone.