Mission

OUR MISSION: TO OFFER YOU THE BEST IN PHYTOTHERAPY

Much more than a wide product range, BIO-Vega is dedicated to offering the very best in phytotherapy.

Since our launch, we have honored this commitment by continuing to develop our expertise in phytotherapy, its applications and origins. This, combined with a high-quality, personalized service, has established our reputation and made us who we are today:

 

Excellence in quality: the quality of our products can be seen by their formulations, which contain the most advanced active plant extracts. These extracts have undergone rigorous clinical studies to prove their effectiveness and guarantee their safety.

 

Excellence in innovation: BIO-Vega stays ahead of market trends. When developing new products, we seek out the most rigorous scientific research to ensure they are truly effective and 100% safe for consumption.

 

Excellence in sustainability and responsibility: we passionately believe that all our products should be ethically sourced and environmentally friendly. We select ingredients produced using organic and sustainable farming methods to preserve natural and biological resources.

 

Excellence in customer service: we are committed to offering impeccable customer service. Straightforward, fast shipping, satisfaction guaranteed, data protection, secure payments and a user-friendly, easy-to-use website. At BIO-Vega the customer is King – just look at the thousands of positive customer comments on Trustpilot.com.

 

Excellence in responsiveness: you can always count on BIO-Vega for help, anytime, anywhere. Our interactive call center ensures all your questions are answered within 24 hours. Our staff are always on hand to help you.

 

QUALITY WARRANTY

The quality of the finished product depends on the quality of the raw materials, innovative design, testing and packaging that adhere to pharmaceutical industry requirements, the safety of the ingredients and active principle content. By monitoring these aspects, BIO-Vega guarantees its customers the very best quality.

As a retailer of natural health products, quality is one of BIO-Vega's most important commitments. We hold certifications that guarantee our products' compliance with the highest quality standards.

The raw materials

We have always ensured the traceability of the raw materials we use, which are sourced from all five continents. Through collaboration with our specialist partners and experts in pharmacology, chemistry, phytotherapy, aromatherapy, diet and nutrition, we can source only the best active ingredients on the market, prioritizing effectiveness over cost.

Creating the products

We are always up to date with the latest scientific developments and research. When a scientific trend emerges, we study what eminent specialists in that field are saying about it. If there is a significant convergence of opinions among the experts about the benefits of a particular active ingredient and its safety can be fully guaranteed, the BIO-Vega team then decide to launch research into active principle content, dosage, packaging and retail.

Testing and Safety

The companies we work with for transporting and packaging raw materials are leaders in their field. They carry out their own quality testing of the active principles at independent laboratories. Following these tests, BIO-Vega then conducts its own analysis of the finished product through independent laboratories.

The container must ensure that the active principles remain fully effective for the period indicated on the packaging. However, for an extra level of certainty, we undertake further testing at independent laboratories after the product has been packaged. If, in exceptional cases, a product is found to contain the slightest defect, the whole batch is removed. Such occurrences are extremely rare, as companies that adhere to the pharmaceutical industry’s stringent requirements carry out the packaging process.

The safety of the active principles is guaranteed at the doses indicated in the information on our website and on the product's labels and containers. However, BIO-Vega systematically withdraws any risk products. The testing certificates issued by independent laboratories validate the exact content of the products, along with extract purity and shelf life.

Disclaimer

BIO-Vega accepts no liability regarding the status of products described on our website under legislation in different countries.

These products are retailed for the improvement of general health, without any intention to treat, cure or prevent a specific illness. None of the published wording should be considered medical advice. It is your responsibility to seek professional medical advice for any particular health problem.

 

SATISFIED OR REIMBURSED

BIO-Vega offers a "complete satisfaction or your money back" guarantee in the following cases:

The products received are in poor condition or are not what you ordered:

You must notify us as soon as you receive your order using the claim form below, or by phone (see the contact us section).